Member directory

Blue Ridge Launches New, Integrated TV-Watching Experience With Voice Remote Control

Palmerton, Pa – August 17, 2018 – Blue Ridge Communications, a leading provider of high-speed Internet, TV, phone, and home security, announces the rollout of TiVo Experience 4, coming to Blue Ridge customers on August 20, 2018. The next-gen TiVo user experience offers Voice Activated Remote Control, a newly designed on-screen user interface that is sleek, visually appealing, technologically advanced and simple to use. Customers will be able to search for content faster and more easily across multiple sources, including live TV, On Demand, DVR and streaming services like Netflix, Hulu and HBOGo. In addition to consumer availability of TiVo Experience 4, Blue Ridge will soon be offering IPVOD to customers, which will be powered by TiVo’s Next-Gen Platform, a flexible, diversified portfolio of products supported by a cloud-based backend and powered by the ultimate entertainment experience. Mark Masenheimer, VP of Operations for Blue Ridge, explains, “We’re thrilled with the roll out of TiVo Experience 4 to our customers because it delivers a user experience that offers improved navigation, functionality, personalized content recommendations and voice activated remote control.” The ability to use voice instead of pushing buttons on the remote control is an exciting component of the upgrade. Using natural, conversational voice, viewers can simply say the name of a movie, favorite actor or show, view their options and then watch. “Consumers are using the power of their voice to control or activate devices everywhere these days. We believe that the voice activated remote is key to the overall experience, which is why we are shipping, free of charge, one new voice activated remote control to existing TiVo customers,” said Masenheimer. The new remote control will be arriving in customer’s homes this month. “TiVo is excited to bring its award-winning user experience to Blue Ridge’s customers. This deployment is a testament to the increasing importance of hyper-personalized programming recommendations, conversational voice control and seamless aggregation across content sources, and in solving the entertainment chaos for consumers by quickly getting them to the content they want to watch,” said Jeffrey Glahn, vice president of sales, North America, TiVo. “With TiVo, Blue Ridge can deliver a superior, future-proof, user experience to its thousands of households in Pennsylvania, transforming the way consumers watch TV.” TiVo Experience 4 is not only simpler; it’s smarter. This upgrade brings machine learning to TV watching. TiVo learns what viewers like to watch and how those preferences change depending on time of day or day of the week. It makes watching TV fast and easy, whether viewers are catching the morning news before heading out the door or binge watching a whole season of the hottest new show late into the night. “The new TiVo Experience delivers what consumers want and more. Simply put, it’s an unmatched user experience.” says Masenheimer. “This is yet another example of how customers continue to benefit from the significant capital investments we’ve made over the past few years. Our goal is to provide customers with a great experience by continuing to invest in our people, state of the art technology and the infrastructure to support it.”
As the nation's 18th largest cable company, Blue Ridge Communications ( is on the cutting edge of home entertainment and information services, providing high-speed Internet, TV, phone, and home security services to northeastern and southeastern Pennsylvania.